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Frequently Asked Questions

We will share more details about the virtual event over the coming weeks.  In the meantime, here are some FAQs which will answer your questions regarding your registration:

Am I automatically registered for the virtual event?

Yes – if you are already registered, we will simply move your registration to the virtual event.  

I booked my place at the full rate – will I get a refund?
Yes, we are in the process of contacting all delegates who registered by May 28, 2020 to discuss all options.

I have booked an exhibition stand/sponsorship – do I need to re-book?
No, we will move your booking to the virtual event.  All exhibitors have been individually contacted already, but if you have any questions, please contact Jill Waldman or Paul Terry.

What happens to my existing accommodation booking and will I receive a refund from the hotel?
If you have a room booking at any of the conference hotels, we will cancel it on your behalf, and you will receive a full refund.  If you wish to keep your room, please contact us at conferences@crugroup.com  as we are currently liaising with the hotel on this matter.

I have already booked my flight – will CRU reimburse this cost?
Unfortunately, CRU cannot reimburse this cost.  We strongly advise you check your flight booking, to see if you can cancel and get a refund or move your flight to another date.  Alternatively, please check your/your company’s travel insurance policy, as you may be able to make a claim against that policy.

For any further queries, please email us at conferences@crugroup.com